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Things you need to know about Robison’s COVID-19 protocol

Important Message From Robison

Even though the number of confirmed cases of coronavirus (COVID-19) in our area has been steadily increasing, we have not yet been made aware of any Robison employee coming into direct contact with any individual that has contracted the virus. We will continue our vigilance to do our part to slow the spread of this virus and help the healthcare industry to best prepare for those that contract it.

Robison remains open and ready to serve your home’s needs. Your communication can help us keep you and our staff safe when you are receiving any services in your home. When contacting us with a service need, our phone representative will be asking you questions regarding the exposure risk in your home. We may be asking you if anyone in the house is feeling sick, is on quarantine, or if there is any chance that someone may have come into contact with or contracted the coronavirus.

Depending on your answer, our staff will ask that the following precautionary measures be followed:

  • Keeping a safe distance: The best way to prevent illness is to avoid being exposed to this virus. The CDC advises the public to avoid close contact with people who are sick.
  • Ill or quarantined customers should be asked to isolate themselves in a different room with the door closed while our employee is there.
  • If you must open the door, you must step back and maintain a minimum distance of 6 feet from our employee before moving to a separate room.

We recognize that this evolving situation could be causing altered living patterns in your home. If more individuals are spending extended duration of time indoors, which could result in increased use of oil for heating and hot water production, please respond to this email or call us to advise us. This will help us anticipate any change of usage pattern in the coming days and or weeks.

Please feel free to review additional measures we have in place for the safety of our customers and employees: robisonoil.com/news/2020/03/11/coronavirus-covid-19-update/

Thank you for choosing Robison! We hope you and your family stay safe and healthy during this period.

Very truly yours,

Your Friends at Robison