We value the trust our customers have in us to provide a premier experience. We treat each interaction as an opportunity to make our customers feel special, appreciated, and safe. We strive to have our customers look forward to the ease of doing business with us and the next opportunity to invite us into their homes.
Process and Accountability
We integrate accountability in everything we do, both individually and collectively, to ensure processes are followed and expectations are met by our peers and customers. We embrace and create change by using process improvements focusing on innovations and challenging industry norms.
We embrace two way communication to ensure that everyone is aware of the goals, vision, and the context of their actions. We regularly share feedback at all levels of the organization with the proper balance of candor and respect. Honesty and integrity is at the foundation of all communications.
Our people are at the core of all that we do. We invest our time, resources, and trust in preparing our people to provide a world class customer experience. We are committed to supporting the career aspiration of each employee to reach their personal goals and potential. We provide all our employees with tools, training, and work environment to remain safe and healthy while in the service of our customers.
We share a personal and professional commitment to people, property, and institutions of our neighbors. We seek to offer solutions designed to protect our environment for today and for future generations.