Careers

Job Purpose

Communicates with clients, supports Service Technicians and establishes service requests by utilizing Service software, ensuring the best possible service by performing the following duties:

Duties and Responsibilities

• Assist Service Manager in managing the Service Department and Service Team Leaders.
• Supervises 9 – 12 service technicians in the Service Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Controls and monitors scheduling and all follow up work
• Reviews their team’s tickets daily and check for repeats. If there are three (3) repeats in a week to the same account, supervisor must go to the service location with technician
• Reviews their teams performance reports daily
• Meet with team once a week on parts day
• Supervises central office services such as customer queries regarding service issues and service charges and problem resolution, data entry, database maintenance, correspondence, message delivery, and supply.
• Other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED)

Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or other employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete varies in standardized situations.

OTHER SKILLS and ABILITIES:

Analytical – Collects and researches data; Designs work flows and procedures;
Design – Uses feedback to modify customer satisfaction;
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations;
Project Management – Communicates changes and progress; Completes projects on time and budget; Manages project team activities;
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments;
Management – Communicates changes effectively; Prioritizes and plans work activities; Delegates work assignments; organizes and schedules other people and their tasks; Plans for additional resources; Makes self available to staff; Improves processes, products and services;
Attendance/Punctuality – Is consistently at work and on time, at least ½ hour before start time (7:00am or 8:00am shift); Ensures work responsibilities are covered when absent;
Judgment – Includes appropriate people in decision-making process;
Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions
Advanced customer service skills. Ability to multi-task, Organized, Geographical knowledge of service area or map reading skills, Knowledge of industry is recommended but not required, Computer skills and ability to work in multiple applications in fast paced environment.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team Leaders spend 80% of their time in the office and 20% at service locations (customer’s homes).
• The noise level in the work environment is usually moderate.
• Team Leaders are not required to carry tools in their vehicles nor do they touch or repair equipment. If work is needed, Team Leader will advise service technician of the repairs needed.

Physical and Mental Demands

Must be able to sit, stand, walk, and reach; must also be able to handle and at times as needed work primarily with fingers rather than with the whole hand

Please send resume and cover letter, including salary requirements to resume@robisonoil.com

To be successful in this position, you must have a desire (or obsession) to stay up to date on tasks, adhere to procedure, a can-do attitude, able to work a flexible schedule – including some Saturdays, provide support to other departments, able to multi-task and keep up with the fast pace environment.

Responsibilities include:

• Consistently create and drive prospecting opportunities through direct calls, customer referrals, website leads, reinstatements, lead generator resources, and other networking capabilities
• Responsible for fielding all inbound potential customer leads as assigned based on rotation utilization Q system and signing them on as a new business via phone sales.
• Achieve individual revenue goals/sales quotas on a consistent basis
• Track lead generation and goal achievement
• Collaborate with extended sales team to execute sales strategy
• Familiarity and comfort level with CRM’s including ACT!, Destwin, ESYS, Outlook preferred

Skills include:

• Excellent communication skills/customer service
• Technical aptitude
• Must be computer literate including knowledge of Microsoft Office Package
• Ability to work independently
• Energetic with a strong emphasis in multi tasking
• Ability to organize, multi-task and prioritize work
• Some prior sales and residential experience preferred

Qualifications include:

• Dependability – must demonstrate thorough follow-up and responsiveness to customers, prospects, and internal employees
• Ability to close deals through effective negotiations and deal management
• Ability to work flexible hours including some weekends and nights on a rotation basis
• College degree, preferred
• Salary commensurate with experience. We offer competitive medical, dental benefits, life insurance, supplemental insurance plans, and 401(k). Please send cover letter and resume, with salary requirements to Human Resources resume@robisonoil.com.

All training for the position will be provided.

Don’t see the position you are looking for? Email your resume to Robison’s Human Resource Department at resume@robisonoil.com for consideration on upcoming opportunities to join our team.

Why We Need You!

Because of our growth, we need top of the line Boiler and Oil Tank Installers and Apprentices who take pride in their work and genuinely care about the customer.

The Big Task

You will accurately and efficiently install boilers and oil tanks in our customers homes.

Key Sub Tasks

• Maintain communication with dispatch, your manager, parts and installation teams.
• Keep your company truck clean, inside and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate in training allowing you to grow and develop as a professional.
• Have or be willing to get the proper certifications. We can help you with this.

Desired Skills and Experience
If you can achieve the above and you find it fun and challenging – you have just the right amount.

What We Offer

• Our top performers are among the highest paid in Westchester and Putnam Counties.
• Medical benefits, paid vacation and retirement plan.
• 401k Plan
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Robison.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Robison by visiting www.robisonoil.com. When you’re ready, we’re ready for your application.

Equal Opportunity Employer

Please send resume and cover letter, including salary requirements to resume@robisonoil.com

Job Purpose

Directs and coordinates activities of drivers by text, telephone, and cell phone as to type and quantities of oil to be moved, facilities and storage stock to be used, destinations, operating procedures, and pumping and delivery schedules by performing the following duties:

Duties and Responsibilities

Document Oil Inventory

• Maintain oversight of the bulk heating oil available and oil delivered to trucks and customers
• Maintain information on the amount of oil onboard Robison delivery vehicles and the amount delivered
• Communicate with the oil terminals on a daily basis to gather data on oil loaded into delivery vehicles and bulk oil available
• Communicate with the oil terminals and drivers as necessary to address any issues as they arise
• Gather and document previous day’s deliveries in Access
• Keep Robison executives updated on a daily basis
• Assist the Operations Manager as requested

Assist the Delivery Team

• Assist the Delivery Coordinator with vehicle dispatching, driver coordination
• Create and publish the routes daily

Other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED)

Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or other employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete varies in standardized situations.

OTHER SKILLS and ABILITIES:

Advanced customer service skills. Ability to multi-task, Organized, Geographical knowledge of service area or map reading skills, Knowledge of industry is recommended but not required, Computer skills and ability to work in multiple applications in fast paced environment.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office environment. The noise level in the work environment is usually moderate.

Physical and Mental Demands

Must be able to sit, stand, walk, and reach; must also be able to handle and at times as needed work primarily with fingers rather than with the whole hand

Please send resume and cover letter, including salary requirements to resume@robisonoil.com

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

At Robison we keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Westchester and Putnam Counties. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You!

Because we offer top of the line products and services, we need top of the line plumbers who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will diagnose and repair residential plumbing systems and guide customers to informed and confident buying decisions.

Key Sub Tasks

• Maintain communication with dispatch, your manager, parts and installation teams.
• Keep your company truck clean, inside and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Join the on-call rotation.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate in training allowing you to grow and develop as a professional.
• Have or be willing to get the proper certifications. We can help you with this.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging – you have just the right amount of skill and experience.

What We Offer

• Our top performers are among the highest paid technicians in our market. You’ll have unlimited earning potential.
• Company supplied, take it home at night, safe, super-cool company truck.
• Insurance — voluntary health, dental, vision, life insurance, short-term and long-term disability.
• New technology, including iPhone, iPad & access to integrated software.
• State of the art tools, parts and supplies.
• 401k Plan after one year of service.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Robison.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Robison by visiting www.Robisonoil.com. When you’re ready, please send your resume with cover letter to apply for this position.

Equal Opportunity Employer

Job Type: Full-time

Please send resume and cover letter, including salary requirements to resume@robisonoil.com