Careers

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Assists with coordinating vehicle maintenance, as well as managing productivity of the service technicians.

Duties and Responsibilities

• Take incoming customer calls on the weekends and after hours.
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls on weekends and after hours
• Dispatch Service Technicians, one call at a time
• Dispatch Service Technicians from home to first call
• Debrief Service Technicians after completion of each call (if necessary)
• Respond to all messages left overnight
• Maintain the dispatch board / schedule
• Contact customers with ETA if a technician is running late
• Forward list of parts needed by technicians and arrange delivery of parts to the location.
• Prepare paperwork for all Field Supervisors
• Maintain service reports and logs.
• Other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED)

Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintantence instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or other employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete varies in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

OTHER SKILLS and ABILITIES:

Advanced customer service skills. Ability to multi-task, Organized, Geographical knowledge of service area or map reading skills, Knowledge of industry is recommended but not required, Computer skills and ability to work in multiple applications in fast paced environment.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office environment. The noise level in the work environment is usually moderate.

Physical and Mental Demands

Must be able to sit, stand, walk, and reach; must also be able to handle and at times as needed work primarily with fingers rather than with the whole hand.

Job Type: Full-time; some 12 hour shifts needed including weekends and some holidays during bust season (September to October).

Benefits:

• 401(k)
• Dental Insurance
• Disability Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Responsible for inspecting, testing, repairing, installing, and modifying electrical components and systems for mostly residential customers in Westchester and Putnam counties.

Duties and Responsibilities

• Install, maintain, and enhance electrical systems and components, including fuses, lights, and wiring
• Inspect, test, and diagnose issues with electrical systems and components
• Perform all work in a manner that meets and follows electrical codes, blueprints, and standards
• Test electrical systems and components to ensure proper functioning
• Complete required documentation of repairs and service information
• Ensure adequate inventory of necessary supplies and parts
• Calibrate equipment to provided specifications
• Perform preventative maintenance on electrical systems and components
• Troubleshoot problems and make timely repairs

Qualifications

• 7+ years of electrical experience
• Valid driver’s license in state of practice
• Ability to lift, carry, push, and pull up to 50 pounds
• Ability to bend, climb, squat, reach, and kneel
• Comfortable reading and understanding electrical blueprints, schematics, and diagrams
• Working knowledge of electrical theory, and the associated principles, materials, and equipment
• Demonstrated ability to operate hand and power tools associated with electrical work
• Ability to calculate basic mathematical problems
• Willing to work overtime
• Pay based on experience

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Weekly testing required for unvaccinated employees. Test kits provided.

Work Location: Multiple Locations

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

At Robison we keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Westchester and Putnam Counties. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You!

Because we offer top of the line products and services, we need top of the line plumbers who genuinely care about the customer and look at this opportunity as not just a job but a career.

The Big Task

You will diagnose and repair residential plumbing systems and guide customers to informed and confident buying decisions.

Key Sub Tasks

• Maintain communication with dispatch, your manager, parts and installation teams.
• Keep your company truck clean, inside and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Join the on-call rotation.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate in training allowing you to grow and develop as a professional.
• Have or be willing to get the proper certifications. We can help you with this.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging – you have just the right amount of skill and experience.

What We Offer

• Our top performers are among the highest paid technicians in our market. You’ll have unlimited earning potential.
• Company supplied, take it home at night, safe, super-cool company truck.
• Insurance — voluntary health, dental, vision, life insurance, short-term and long-term disability.
• New technology, including iPhone, iPad & access to integrated software.
• State of the art tools, parts and supplies.
• 401k Plan after one year of service.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Robison.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Robison by visiting www.Robisonoil.com. When you’re ready, please send your resume with cover letter to apply for this position.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• Dental Insurance
• Health Insurance
• Paid Time Off

Schedule:

• On Call

License:

• Journeyman Plumber (Preferred)

Work Location:

• One location

Typical start time:

• 7AM

Typical end time:

• 4PM

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: One location

Offer support to the Installation and Sales team to assist members in reaching monthly sales targets by performing the following duties:

Duties and Responsibilities

• File all permits on a timely basis for both Install and Service once paperwork is approved or immediately in emergency situations
• Update Virtual Folder Cover Sheets when permits are filed and issued.
• Place copy of all permit applications in Virtual Folders
• Update Esys once permits are filed
• Physical drop off of permit applications to municipalities where and when necessary
• Follow up on permits with municipalities
• Provide oil manifests after oil tank installations to municipalities
• Schedule final inspections on a timely basis
• Update Esys when final inspections are scheduled
• Maintain and update Permit Requirements spreadsheet
• Maintain and update open and pending permit report
• Maintain both Install and Service permit checking accounts, write all checks for permits, and enter on spreadsheet.
• Assist with entering labor hours into Account mate for installs
• Move Virtual Folders to Closed jobs once final inspections have been completed
• Other duties and responsibilities as assigned
• Work area is to be kept clean and organized
• During any free time, all team members are to assist fellow team members with daily responsibilities of installation department.
• If any fellow team members are absent or on vacation or leave, all team members will be expected to perform responsibilities of that team member to be sure all daily department obligations have been met

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED and two to five years of sales or office administration experience.

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or other employees of organization.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

• Ability to multitask and pay attention to detail
• Computer Skills: Microsoft Office – Excel, Word, high computer proficiency and literacy

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime

COVID-19 considerations:
if not vaccinated must get tested 1x per week

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

Robison is a premier energy provider in Westchester and Putnam counties. We have been a family owned and operated business for more than 80 years. Our dedication to providing the best customer experience is a core value that we live by every day. We treat our customers like family members. We are looking for people to become part our family, not just an employee. We foster a dynamic culture where employees are encouraged to build long term careers and grow with the organization. Must drive and enter homes.

We are currently seeking a Home and Safety Assessor to be on the road or work out of our Portchester, NY office. The right person will have the opportunity to work with a dynamic team for a growing company.

To be successful in this position, have an interest in mechanical systems, can-do attitude, able to work a flexible schedule – including some Saturdays, provide support to our Sales Department as needed, able to multi-task, be a team player.

Industry experience preferred, but willing to train the right candidate.

Job Purpose:

Survey current and potential customers’ homes to collect and analyze home comfort and safety data and interact with the homeowner as a company representative. Collect indoor air quality readings using state of the art instruments. Learn to match home solution products based on collected data to customer needs. Home survey representative will be able to introduce the products and services of the company to the homeowner.

Duties and Responsibilities:

• Complete home survey
• Review survey findings with the homeowner.
• Record all data and results using the company’s app on phone
• Use collection instruments to obtain required data in home to determine air quality and comfort requirements.
• Complete oil tank inspections and readings in support of service and sales departments.
• Install Wi-Fi tank monitors.
• Distribute marketing material as required to support sales and marketing initiatives.
• Understand and communicate the relationship between the data collected and related home solution needs.
• Help to educate the homeowner on needed home solutions based on data collection results and close the sales of these products and services.
• Adhere to company procedures and policies.
• Other duties and responsibilities as assigned.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime

COVID-19 considerations:
if not vaccinated must get tested 1x per week

License/Certification:

• driver’s license (Required)

Work Location: On the road

Job Purpose

Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database by performing the following duties:

Duties and Responsibilities

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Requires a high school diploma or GED and 1-2 years related experience and/or training

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in a one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

Knowledge of Microsoft Excel and Microsoft Word

Access Authorize.net to process credit card payments and check by phone

Working Environment

This position can be fully remote once in office training is complete.  Our office is in Port Chester, NY.

Physical Demands

Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to reach with hands and arms.