Careers

Job Purpose

Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database by performing the following duties:

Duties and Responsibilities

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Requires a high school diploma or GED and 1-2 years related experience and/or training

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to effectively present information in a one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:
Knowledge of Microsoft Excel and Microsoft Word

Access Authorize.net to process credit card payments and check by phone

Working Environment

This position works in an office setting. The noise level in the work environment is usually moderate.

Physical Demands

Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to reach with hands and arms.

Email your resume to Robison’s Human Resource Department at resume@robisonoil.com for consideration on this position with subject identifying role you’re applying for.

Job Purpose

Survey current and potential customers’ homes to collect and analyze home comfort and safety data and interact with the homeowner as a company representative.  Match home solution products based on collected data to customer needs.  Home survey representative will also expose our entire breath of products and services to the homeowner.

Duties and Responsibilities

• Complete Health and Safety Assessment in line with company processes and procedures.
• Review survey findings with the homeowner.
• Record all data and results using the company’s database program / CRM.
• Use collection instruments to obtain required data in home to determine air quality and comfort requirements.
• Complete oil tank inspections and readings in support of service and sales departments.
• Distribute marketing material as required to support sales and marketing initiatives.
• Understand and communicate the relationship between the data collected and related home solution needs.
• Help to educate the homeowner on needed home solutions based on data collection results and close the sales of these products and services.
• Adhere to company procedures and policies.
• Other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or GED; basic understanding of home mechanicals and building science, BS preferred, but not necessary.

LANGUAGE SKILLS:
Must be fluent in English to a very high standard and possess strong communication skills, as liaison with clients and colleagues is a large focus within the job. Ability to read and interpret documents such as safety rules, operating and maintantence instructions, and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percentage.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:
World class customer service skills, both written and verbal.

Ability to work in a fast paced, dynamic environment, with passion and a commitment towards excellence.

Ability to build trust and rapport with prospective customers and associates alike.

Computer Skills:  Microsoft Office – Excel and Word, knowledge of a Lead generation CRM program, high computer proficiency and literacy.

Working Environment

This position works outside and inside the office. The noise level in the work environment is usually moderate. Requires ability to drive to and from resident homes to perform assessments and appointments.

Physical and Mental Demands

Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk and reach with hands & arms.

Email your resume to Robison’s Human Resource Department at resume@robisonoil.com for consideration on this position with subject identifying role you’re applying for.

Do you have a passion for sales? Keen to make some good money but want to be able to work from home or the office? Love to work and play hard? If so I strongly suggest you read on!

Robison is currently looking for a smart, ambitious, hardworking sales professional to help grow our business.

Who are we?

We are Robison! We are a best in class home energy and series company, we help our clients live comfortably and get there oil, gas or electricity from a trusted supplier , all providing our world class customer service.

We continue to develop top sales talent who are capable of seizing opportunities, building revenue and educating customers and have a passion for professionalism and follow up

Responsibilities:

• Sell to existing customers over the phone, take inbound enquiries and prospect for new business.
• Work to a set of KPIs and manage personal sales activity across a clearly defined portfolio of opportunities
• Update the CRM system with accurate information to enable great sales and marketing techniques and customer care

What do we look for in a candidate?

• Excellent listening and communication skills
• A willingness to learn and find solutions
• A team player whose sociable and enjoys building relationships with people
• Self-motivated, goal orientated and achievement driven individuals
• Hungry and driven to build a sales career
• Oh and it really helps if you have the ability to step outside your comfort zone…

What Do We Offer You?

• Earn while you learn! Excellent earning potential with uncapped commission
• Career development opportunities aligned to your individual results, goals and business objectives.
• Inspiring sales leaders committed to providing on-going training & mentoring
• Plus be part of a world class fun, dynamic and nurturing team environment

Benefits:

You will receive both formal and hands-on training in the management aspects of our business, together with real-time feedback to help develop your skills. We offer unmatched training and opportunities for professional development in a fast paced collaborative and fun work environment PLUS:

• Career progression and development support with clear pathways both upwards and across departments
• Fun office culture with an ongoing calendar of social events
• Comprehensive benefits package
• 50,000.00 base unlimited commission

Job Type: Full-time
Pay: $50,000.00 per year

Email your resume to Robison’s Human Resource Department at resume@robisonoil.com for consideration on this position with subject identifying role you’re applying for.

Job Description:

The Service Manager (Heating Oil & HVAC) leads staff members who repair and maintain heating and air conditioning systems in both residential and commercial buildings. This manager routinely works directly with service technicians, dispatch personnel and other supervisors/managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Principle Responsibilities/Duties:

The Service Manager (Heating Oil & HVAC) directs daily operations of the Oil & HVAC Service Department by successfully performing the following tasks, duties, and responsibilities:

• Schedules, directs, and provides technical support for technicians to meet service demands and customers’ expectations
• Recruits, interviews, hires, and trains technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
• Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity
• Responsible for technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
• Establishes and maintains a regular training program to ensure that technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
• Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the Service Department
• Develops and monitors budgets, goals, and objectives to insure departmental profitability
• Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Ensures that all company/department policies are being followed by all technicians
• Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
• Monitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
• Keeps current with latest factory OEM training on current products, coordinates technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment
• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
• Manages larger installation, start-up, and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
• Work with other departmental managers to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient department operations

Minimum Job Requirements:

The Service Manager (Heating Oil & HVAC) should possess the following skills, characteristics, and abilities:

• Excellent customer service and sales skills
• Five years of Heating Oil or HVAC Management related experience; or an equivalent combination of education and experience
• Some post-high school education from college, trade school or military
• Exhibit an in-depth knowledge and understanding of oil fueled heating systems, HVAC and refrigeration systems
• Has the ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Excellent leadership skills to enhance team productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate technicians and supervisors to be better tomorrow than they are today
• Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

Job Type: Full-time

Email your resume to Robison’s Human Resource Department at resume@robisonoil.com for consideration on this position with subject identifying role you’re applying for.