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Home » Residential Customers » Residential Service Agreements
Residential Service Agreements

 
  Gold Plan for Heating Oil - (parts & labor)
Service Coverage: 7 Days a week including holidays
Oct. 1 - April 30: 24 hours a day;
May 1 - Sept. 30: 8 am - 6:30 pm
Gold Plan Rebates
Invest in a new
high-speed flame
retention burner or
new boiler and
RECEIVE $300 in
Gold Plan Coupons.
..........
Replace your oil tank
and RECEIVE $200.
Yearly tune-up and efficiency test:
Complete burner overhaul, inspection and combustion efficiency test, with scientific instruments.

Vacuum Cleaning:
Performed if necessary, at no extra charge.

Repair or replacement of defective parts:
During the terms of this agreement, we will repair or replace, at no additional cost, ONLY the following parts listed at right that fail under normal operating conditions.
  Premium Plan for Heating Oil - (parts & labor)
Service Coverage: 7 Days a week including holidays
Oct. 1 - April 30: 8 am - Midnight;
May 1 - Sept. 30: 8 am - 6:30 pm
† These parts in the box at right, not included in premium plan.

Services Include:
Aquastat
(Single acting only)
Altimeter tube
Blast tube
Blower belt
(heating only)†
Blower motor
(up to 1/3 H.P.)†
Burner motor
(max. 1/6 H.P.)
Burner fan
CAD cell relay
CAD cell sensor
Circulator Coupling
(main zone only)†
Circulator motor
(1 replace/contract year)†
Clock thermostat
(main zone only)†
Defuser
(not part of blast tube)
Delayed oil valve
(replace only)
Electrodes
Electrode assembly
Fan & Limit control
Fuel oil pump
Glass Gauges
Ignition leads
Ignition transformer
Manual thermostat
Nozzles
Nozzle adapter
Oil filter cartridge
Oil gaskets
Oil pump strainers
Oil tank
($200 towards tank replacement)†
Pressuretrol
Pump coupling
Stack relay
Zone valve
powerhead
(main zone only)†

  Gold Plan for Natural Gas - (parts & labor)
Service Coverage: Monday - Friday; 8 am - 6 pm
Yearly clean and check:
One complete 15-point check gas furnace maintenance and safety check to clean and adjust your heating system for maximum safety and economy.

Repair or replacement of defective parts:
During the terms of this agreement, we will repair or replace, at no additional cost, ONLY the following standard parts that fail under normal operating conditions:
Fan belt
Fan control
Fuses
Limit control
Orifices
Pilot tubing
Relay fan
Safety pilots
Sight glass
Standard thermostat
Thermocouple
  Premium Plan for Natural Gas - (labor only)
Service Coverage: Monday - Friday; 8 am - 6 pm
Yearly clean and check:
One complete 15-point check gas furnace maintenance and safety check to clean and adjust your heating system for maximum safety and economy.

15-Point Check Includes:

  • Adjust thermostat
  • Test for gas leaks in furnace
  • Inspect belt and adjust tension
  • Examine filters
  • Inspect vent pipe and draft diverter
  • Assess fan control
  • Check manifold pressure
  • Look for cracked heat exchanger
  • Test temperature rise
  • Scrutinize complete combustion cycle
  • Inspect and adjust all safety controls
  • Clean burners and controls
  • Clean and adjust pilot assembly: spark ignition and standing pilot ignition
  • Regulate burner efficiency
  • Lubricate moving parts

Robison Air Service Agreements
Pre-Season Preventative Maintenance
  • Thorough cleaning of air handler and inspect for mold
  • Check and clean all filters and replace if necessary*
  • Clear of all drain lines
  • Check refrigerant levels*
  • Thermostat set and test
  • Belt replacement
  • Checking all electrical voltage and electrical connections
  • Brush clean condenser coil and housing
  • Lubricate moving parts
  Gold Plan (labor only)  
Service Coverage:
April 1 - Oct. 15; 8 am - 6 pm: Monday - Saturday
 
Includes all of the above Pre-Season Preventative Maintenance plus emergency service coverage.

 
General Conditions for Robison Service Contracts

All fuel oil must be supplied by Robison Oil on Automatic delivery.

RobisonAir Service Agreements
All fuel oil must be supplied by Robison Oil. A minimum of 700 gallons or 1000 therms per heating system is required in order to be eligible for a service agreement. All contracts are per unit prices and vary by number of units.

Inspection and servicing:
Robison reserves the right to inspect all heating systems before acceptance of service agreement and also may cancel said agreement without liability against any party. Robison has the right to waive inspection. All service must be performed by Robison representatives or this agreement will end without refund.

If for any reason the fuel supply contract is terminated during its effective period, Robison’s charge shall be for all parts and labor supplied by Robison during the time the contract had been in force. Such parts and labor shall be charged at Robison’s prevailing rates, and in any event these charges may not be less than the contract price.

Repairs & Damages not included:
Robison is not to be held responsible for heat in unoccupied buildings. This agreement does not cover service resulting from insufficient fuel in the tank due to deliveries being withheld by the credit department, or for will-call customers. This agreement does not cover repairs made on any plumbing parts or piping. This agreement excludes discontinued or obsolete parts, special control systems and electronic controls installed for the purpose of energy conservation. Damages or repairs due to water, freezing, storms, power outages, strikes, embargoes, and other causes beyond the control of Robison Oil are not covered by this agreement. Multi-fuel units are not covered by this agreement. Services required on attic fans, draft regulators, electric air cleaners, humidifiers, oil lines and wiring are not covered. Robison is not responsible for the failure of low water cutoff units.

Liability:
Robison will endeavor to render prompt and efficient service hereunder, but it is expressly agreed that Robison shall in no event be liable for damage or loss caused by delay, or any loss arising out of the performance of this agreement.

Renewal:
This agreement shall automatically renew itself annually. Prices and conditions subject to change without notice at time of renewal. If contract is not paid for, it will be cancelled. Any unused portion will not be refunded. The customer shall have the right to transfer this agreement to any new owner of the heating system contained within.

Credit terms:
All invoices must be paid within credit terms or this agreement will be cancelled without refund.

Parts not covered:
All parts installed that are not covered under this agreement will be billed at the prevailing flat rate or at time and material. Air Conditioning Contracts do not cover labor for the replacement of the following parts: Compressor, condenser, air handler and evaporator coil. Refrigerant leak detection is not covered under the contract.



* Replacement filters and refrigerant are not covered and are billable when needed. All parts installed will be billed at the prevailing flat rate.
General Conditions for Robison Service Contracts

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