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Customer Service Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
My phone call was answered in a timely manner.
My phone call was handled professionally.
The overall experience was positive.
I would hire the customer care representative I spoke with to work for my company.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Oil Service Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
My delivery was completed timely.
My property was left neatly.
The driver was professional and courteous.
The overall experience was positive.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Service Technician Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
The service or sales representative assisted me promptly and efficiently.
The workmanship met my expectations.
The service technician left his work area neat and clean.
My overall experience was positive.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
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priceProtection

Price Protection

Manage your home heating oil expenses with Robison Price Protection Plans

Robison offers you three ways to enjoy discount on home heating oil without resorting to cheap low-quality heating oil. Please read about our Price Protection Plans below, and then decide which option will work best for you!

Pre-buy Protection

When you Pre-buy heating oil from Robison, you lock in a rate that guarantees your heating oil prices won’t rise unexpectedly during the contracted time period. Pre-buy protection insulates you and your heating oil costs from the variations of the energy market.

When you select Pre-buy Protection, you pay a single payment upfront for as much fuel oil as you would like to buy (up to a total of an 18 month projected consumption) and the oil will be delivered to you throughout the heating season as you need it. The oil is yours to keep. If you do not use it all this season it will remain on your account for the next season.

So you would choose this option if you feel oil prices will rise rather than fall during your contracted time period, and want to lock in what you believe will be a lower rate today.

Price Cap Protection Plan

Robison’s Price Cap Protection Plan puts a cap on your heating oil price that guarantees not to exceed the contracted cap price. The cap plan protects you from price spikes, but still gives to you benefit of any price drops in heating oil prices. So, if the daily cost of heating oil rises, you will still pay the lower contracted price.

Because our suppliers charge a premium for this type of upside/downside price protection, customers that choose our Price Cap Protection Plan will pay a small service fee. This service fee can be included to your monthly bill and spread out over the course of a year.

Fixed Price Protection Plan

You will never have to worry about monitoring the prices of oil with the Fixed Price Protection Plan. This plan allows you to lock in a guaranteed fixed price during your contracted time period. This means the price will not go up or down. It will remain at the agreed upon price. The oil will be delivered to you throughout the heating season as you need it.

Budget Payment Plan

In addition to our price protection plans, we also offer monthly budget payment plan. Our budget payment plan is a great way for you to take control of your finances during the winter months. Many of our customers are sensitive to the fact that heating oil bills tend to peak in December and January, right around the holidays In fact, 80% of your annual heating oil expense is incurred from October – April. Our budget payment plan takes the annual consumption and spreads your payment out over 11 months. The 11 monthly payments allow you to budget for your heating cost easily and it also means you will have more cash on hand during the winter months

To learn more about our home heating oil discount options, please contact us today. Robison provides Price Protection Plans in Elmsford, Greenburgh, Mount Pleasant, Mount Vernon, New Rochelle, White Plains, Yonkers and surrounding towns in Westchester and Putnam counties, NY.

Paygo

Robison now offers Paygo, an all new way to purchase heating oil. Every other oil company makes you pay for your whole delivery, even if it just sits in your tank for months. Not Robison. With our new Paygo program you can pay for your fuel the same way you pay all of your other utilities, you will only get billed for the fuel you have used. Best of all, it doesn’t cost you anything extra to enroll in Paygo.

Click here for more information on Paygo and for instructions on how you can enroll today.

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