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Customer Service Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
My phone call was answered in a timely manner.
My phone call was handled professionally.
The overall experience was positive.
I would hire the customer care representative I spoke with to work for my company.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Oil Service Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
My delivery was completed timely.
My property was left neatly.
The driver was professional and courteous.
The overall experience was positive.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Service Technician Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
The service or sales representative assisted me promptly and efficiently.
The workmanship met my expectations.
The service technician left his work area neat and clean.
My overall experience was positive.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Refer A Friend
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Fan Mail

 

Thank you so very much…Robison is definitely proving that “I do have a friend in Robison.” The understanding and kindness shown to me is greatly appreciated.

With much regards and gratitude,
L. Perman

I can’t say enough positives about Sean and his team and this experience. They were professional, thorough, great with my kids, etc. It felt like they were making improvements to their own houses.

All is proof of why we keep coming back to Robison for all of our work.

Best,
B. Grados

Well, I am now the proud owner of a new boiler as of last week. I do want to compliment all of you involved with this project. I was so impressed with how every piece of it went together beautifully. Workers showed up promptly and efficiently. They were respectful and kind. I did feel very sorry for all the guys that had to navigate the space under my deck to get in and out of the basement especially the first day which was hot and humid. They were great troopers. Robison does a fine job.

Grateful Customer,
S. Peterson

Thank you so much for everything. You were so professional, on time, and displayed intelligence and an ability to think for yourself. So rare in people working for utility companies. Thank you for making my day easy.

K. Kohl

The serviceman who came was awesome!! Top notch! We want him again as possible.

S. Cynamon

I want to thank you and your team for everything in getting my new Lennox air conditioner and WiFi thermostat installed and for your assistance in helping me obtain my rebates. I will recommend you to my neighbor (already have). My electric bills are drastically lower, too. I will be contacting Bill about a new oil furnace in the near future. Thank you again and all the best.

C. Johnstone

The home energy assessment went really well. Tricia was excellent, we were very happy with the information and suggestions she provided.

Regards
D. English

We are longtime customers of Robison. We signed up for your service at the recommendation of Dave soon after buying our home.

We have been very satisfied with the service we received over the years. But the service was exceptionally good when our new boiler, burner and hot water heater were installed the past two days.

The three men who should be commended are Gary, Ray and Marty. Gary showed up every day on time; something I wish all contractors would do.

The men worked the entire time they were here. They tended to their business and didn’t waste time talking or taking breaks.

I was very concerned about our flooring. Anyone who walks in the basement comes upstairs with a fine, gritty concrete dust on the bottoms of their shoes. When your men went in and out of the house they had to walk on hardwood floors in our family room and on porcelain tiles in our kitchen. The powdery dust would have left fine scratches on the hardwood floors. I was truly amazed and pleased when your men laid down a padded runner to protect the flooring. The floor shows no wear & tear from all the times they walked on it. The person who came up with the idea of the runner should be congratulated.

Before removing anything from the basement, they wrapped it in heavy plastic to prevent debris from falling on the floor. Only Robison would take such care.

When Gary and Ray finished, they explained the new unit to me and they labeled the parts I need to know, which I greatly appreciate. Before leaving they thoroughly cleaned up the workspace.

In the past 3 years we did a lot of work on our house. When we renovated our kitchen we had carpenters, plumbers, painters, electricians and tile men. All of them had top-notch skills, but none of them showed the professionalism, thoroughness and care that your men showed.

Robison is extremely customer-oriented to have established these procedures for your men to follow. Robison is fortunate to have these men representing the company to your customers. Your customers are fortunate to have Robison and these men performing the work.

Please acknowledge my appreciation to Gary, Ray and Marty, and to the person who put those procedures & practices into place. Other companies might compete with you on price, but none can come close to competing on service. As the saying goes, you get what you pay for.

D. Ellis

Yesterday Ray and John came to install our new boiler. They were not only apparently very competent but extremely pleasant. Hope you are having a great fall!

H. Dorman

I am writing to thank you for the excellent service I received today from the team at Robison.

I woke up to no heat and hot water and when I checked our basement boiler and hot water heater, the boiler was off and the hot water heater had an error reading.

I immediately called your offices and my call was answered in seconds. The person I spoke with was friendly and helpful and said she’d send someone within two to four hours, but hopefully sooner.

As it happened, less than one hour later, one of your service team members arrived and introduced himself. He was very friendly and even remembered having been here to install something years ago (which turned out to be the hot water heater).

Marty diagnosed the issues, replaced the necessary part(s) and made sure that the boiler and hot water heater returned to proper working order.

As I re-read what I’ve written, it seems rather unremarkable…but the reality is that most service today is not nice or friendly or prompt or early or efficient or effective.

Robison was all of those things today. I appreciate the high standard set by the Singer leadership. Thank you all so much.

K. Sabath

Thank you for all the good service you and your company have done for my mom, throughout the years. You and your company have been very helpful in my mom’s time of need. Thank you.

D. Evans

I wanted to let you know that Woody was not only friendly but did a great job! I would wholeheartedly recommend him to anyone. Thank you.

J. Hitchcock

I just wanted to let you know how much I have appreciated your help during these past many months. At every turn, you were accessible, honest and a true professional.

The other day, you mentioned sending over a carpenter to hide the exhaust pipes. I wanted to let you know that the placement (behind some bushes) is so effective, that we won’t need any extra work done there.

All Best,
H. Asher

Thank you from the bottom of my heart for your patience and for caring.

J. Matson

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