How
Customer Service Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
My phone call was answered in a timely manner.
My phone call was handled professionally.
The overall experience was positive.
I would hire the customer care representative I spoke with to work for my company.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Oil Service Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
My delivery was completed timely.
My property was left neatly.
The driver was professional and courteous.
The overall experience was positive.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Service Technician Satisfaction Survey

Please rate the following based on your most recent experience with Robison.

Strongly Agree Agree Neutral Disagree Strongly Disagree
The service or sales representative assisted me promptly and efficiently.
The workmanship met my expectations.
The service technician left his work area neat and clean.
My overall experience was positive.
I would recommend Robison to a friend or neighbor.
Yes No
Would you like a call back from a manager?

Comments:  
Refer A Friend
Special
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Special
commercial-heatingoil-delivery

Heating Oil Delivery

Robison Oil’s delivery service is second to none.

Satellite-dispatched vehicles and accurate, timely deliveries ensure that any residential or commercial heating need can be met, anywhere in Westchester and Putnam counties.

Our ongoing commitment to customer service shows in many ways – one of which is our recently developed satellite-enhanced automated dispatch system.

This unique oil delivery system allows each of our drivers to be in constant contact with our main office, which in turn knows exactly where your scheduled driver is located within Westchester or Putnam county, how many stops are left on the route, and the projected time for each delivery.

Our drivers, meanwhile, can see via an on-board computer how much oil remains in the truck and – importantly – which customer is most in need of an oil delivery.

These instant transmissions help our dispatchers chart the quickest delivery courses, help reduce your waiting time, and help ensure that all our customers receive the very best oil delivery service possible today.

You will also appreciate our redesigned invoice, which now helps you more easily read everything you would want to know about your oil delivery. It also offers special instructions to help you further customize our service for your convenience.

As with everything we do at Robison, our intension is always to get better at anticipating what you need now and tomorrow, bringing you comfort and satisfaction that goes far beyond your living space itself.

To schedule our oil delivery service for your home or business, please contact us today. And be sure to ask about our budget plans and service agreements! Robison, serving Elmsford, Greenburgh, Mount Pleasant, Mount Vernon, New Rochelle, White Plains, Yonkers and surrounding towns in Westchester and Putnam counties, NY.

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